Política de envío
Shipping Policy
Last updated: September 9, 2026
At Belaciao, we want your shopping experience to be simple and transparent. That's why we offer free shipping on our orders.
1. Free Shipping
All orders include free shipping.
No additional standard shipping fee will be added to your order at checkout.
2. Delivery Time
The estimated delivery time for our orders is 6 to 9 days in total from the time of purchase.
This timeframe includes both order processing and shipping, so you do not need to add additional processing days.
Under normal circumstances, we expect your order to arrive within this timeframe.
Delivery times may vary slightly depending on the destination and logistical conditions.
3. Order Tracking
Once your order has been processed and shipped, you will receive the available tracking information.
You can use the tracking number to check the status and progress of your order.
In some cases, tracking information may take a little time to update after your order has been shipped.
4. Shipping Address
It is the customer's responsibility to provide a correct and complete shipping address when placing an order.
Before completing your purchase, please carefully review:
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Recipient's name
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Street address
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City
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State or region
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ZIP or postal code
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Apartment, unit, or other required information
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.
5. Returned Packages
If an order cannot be delivered and is returned to the sender due to an incorrect address, incomplete information, refusal of delivery, or failure to receive the package, please contact us so we can review the available options.
Any additional reshipping costs, when applicable, may be the customer's responsibility.
6. Customs, Taxes, and Additional Charges
International orders may be subject to taxes, duties, import fees, or other charges imposed by the destination country.
These charges may not be included in the product price.
When applicable, any taxes, duties, or additional fees imposed by the authorities of the destination country are the customer's responsibility.
7. International Shipping
We ship to the countries and regions available during checkout.
Shipping availability may vary depending on the product and destination.
Standard shipping is free for destinations where we offer delivery.
8. Orders With Multiple Products
If your order contains multiple products, some items may be shipped separately.
This may happen when products are prepared at different facilities or require different production processes.
In these cases, you may receive more than one package and more than one tracking number.
You will not be charged an additional fee for these separate shipments.
9. Order Marked as Delivered
If your tracking information shows that your order was delivered but you cannot find it, we recommend:
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Checking the usual delivery location.
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Checking with other members of your household.
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Checking whether the carrier left the package in a safe location.
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Checking with neighbors or your building's management, when applicable.
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Contacting the carrier using the tracking information provided.
If you have completed these steps and still cannot locate your order, contact us and we will review the situation.
10. Packages Damaged During Shipping
If you receive a visibly damaged package, we recommend taking photos of the package and product before disposing of any packaging.
If the product is also damaged, please contact us within 7 days of delivery and provide clear photos so we can review the issue.
Products damaged during shipping may be covered by our Return & Refund Policy.
11. Changes to Shipping Information
If you need to correct your shipping address, please contact us as soon as possible after placing your order.
We cannot guarantee that a change can be made once your order has entered processing or has already been shipped.
12. Delays
Our estimated delivery time is 6 to 9 days in total.
While we do our best to meet this timeframe, exceptional delays may occur due to circumstances outside our reasonable control, including carrier issues, customs processing, weather conditions, or periods of high demand.
If your order is significantly past the estimated delivery timeframe, please contact us so we can review its status.
13. Contact Us
If you have questions about your shipment or need assistance with an order, you can contact us at:
Belaciao World
Montevideo, Uruguay
Email: belaciaoworld@gmail.com
When contacting us about an order, please include your order number so we can assist you more quickly.