Política de reembolso
Return & Refund Policy
Last updated: September 9, 2026
At Belaciao, we carefully review our products and orders to make sure you receive exactly what you purchased and in the expected condition.
Due to the nature of our products, we do not accept returns due to change of mind, personal preferences, or because a product is not to your liking.
If you receive a product with a verifiable defect, damage caused during shipping, or an item that is different from what you ordered, we're here to help.
1. When Do We Accept Returns or Refunds?
We may offer a return, replacement, or refund only when there is a verifiable issue with your order, such as:
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The product arrived damaged.
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The product has a manufacturing defect.
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You received a product different from the one you ordered.
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Your order contains an incorrect or missing item.
Each case will be reviewed individually before a replacement or refund is approved.
2. Change of Mind or Personal Preferences
We do not accept returns or refunds due to change of mind.
This includes, but is not limited to:
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You no longer like the product.
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You changed your mind after placing the order.
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The product does not match your personal preferences.
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You selected the wrong size, variant, or model.
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The product does not fit your space or setup.
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You expected the product to look different from what was shown in our store.
For this reason, we recommend carefully reviewing the product images, description, specifications, and available variants before placing your order.
3. Damaged or Defective Products
If your product arrives damaged or you believe it has a defect, please contact us within 7 days of delivery.
To review your case, we may require:
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Your order number.
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A description of the issue.
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Clear photos of the product.
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Photos of the packaging when the damage may be related to shipping.
In some cases, we may request additional information to verify the issue.
The defect or damage must be reasonably verifiable based on the information provided.
Once we review your case, we will determine whether a replacement or refund is appropriate.
4. Incorrect Products
If you receive a product that is different from the one shown in your order, please contact us within 7 days of delivery.
If we confirm that an error occurred while preparing or shipping your order, we will work with you to provide an appropriate solution, which may include a replacement or refund.
5. Missing Items
If an item is missing from your order, please contact us within 7 days of delivery and provide your order number along with the item that was not received.
We will review the order information and, if we confirm that an item is missing, we will arrange an appropriate solution.
6. How to Request Assistance
Before sending any product back, please contact us first at:
Please include:
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Your order number.
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The name used to place the order.
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A description of the issue.
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Photos or videos that help verify the defect, damage, or error.
Do not send any product back without receiving instructions from us first.
Returns sent without prior authorization may not be accepted.
7. Replacements
When we confirm that a product is defective, arrived damaged, or you received the wrong item, we may offer a replacement when possible.
Replacement availability depends on product availability.
If a replacement is not possible, we may offer a refund or another appropriate solution.
8. Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Belaciao does not control the processing times of these third parties.
9. Return Shipping Costs
When we confirm that the issue was caused by a defective or damaged product, or by an error on our part, you will not be responsible for the return shipping costs, provided you follow the return instructions we provide.
We do not cover shipping costs associated with returns that are not covered by this policy.
10. Review and Resolution of Each Case
All requests are reviewed individually.
We may request photos, videos, or other information reasonably necessary to verify an issue before approving a return, replacement, or refund.
Minor differences in manufacturing, texture, printing, or appearance that fall within the normal characteristics of a product do not necessarily constitute a defect.
11. Legal Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Where applicable law provides additional rights, those rights will take precedence over any provision of this policy.
12. Contact Us
If you received a damaged, defective, or incorrect product, please contact us:
Belaciao World
Montevideo, Uruguay
Email: belaciaoworld@gmail.com
Our goal is to review every case fairly and provide a solution when there is a genuine issue with the product or your order.